• Manage and deliver the operation, upgrade, and configuration of servers, OS, and Backup solutions.
• Monitor the Engineers’ corrective maintenance visits is undertaken efficiently, and timely meeting client satisfaction.
• Support Datacenter engineers in operation activities, providing them with guidance and ensuring the work implemented is up to the required standards and in accordance to set milestones.
• Prepare and submits weekly and monthly progress report to the Datacenter team leader to clarify the current status and progress of assigned task.
• Participate in project planning for all the technical aspects related for his team. Support the Team Leader in hiring new resources if needed.
• Act as the technical interface with the client in regards to any queries concerning the installation phase.
• Manage the customer UATs.
• Handle and manage down time activities and its procedures.
• Support our customers inside/outside KSA.
• Investigate and identify the root cause of the incidents.
• Escalate customer satisfaction problems to Data center Team Leader, Technical Project Services, if necessary.
• Provide third-level support to the technical Data center engineers.
• Provide technical training to new stuff and measure their capabilities.
• Responsible for personal and engineer’s development to meet business requirements.
• Prepare compiles and review the Project Technical Documentation’s with the details of the installation work and submits to team leader.
• Supervise the enrichment of the knowledge base system.

• Excellent communication, interpersonal and negotiation skills.
• Excellent people management skills
• Excellent analytical & problem-solving skills.
• Excellent command of English.

• In-depth understanding of datacenter technologies including networking, storage, compute, and virtualization
• System administration, Linux, Unix & Windows
• Very Good experience in VMware and VMware NSX.
• Very Good experience in storage and backup solutions
• Hardware implementation experience is must
• Hardware problems troubleshooting experience is must
• Deep knowledge with Cisco Hyper-Converged Solution (HyperFlex) is Preferred
• Deep knowledge with Cisco UCS Storage Server with Cohesity Data Platform is Preferred
• Deep knowledge with Veeam Backup and Replication solution design is Preferred.
• monitor large computer networks for problems from a central location
• communicate with the network team to track data center and network problems until resolution.
• Certifications in the above topics are preferred
• Veeam Certified Engineer (VMCE)
• Cisco CCIE Data Center.

Bachelor of Engineering with a specialization in Communications or Computers