• Offer necessary product knowledge and technical expertise.
• Train new clients and make sure of full understanding of modules & solutions.
• Provide regular updates to clients on the progress of customer service projects with SMIT customers and campaigns that directly affect each client.
• Develop open and effective channels of communication with each SMIT client that can be employed by other departments as well.
• Assist with/handle escalated customer support issues.
• Simplifies and strengthens customer experiences and builds customers' trust by listening to feedback, understanding reasons for dissatisfaction, and identifying opportunities to improve.
• Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner.
• Uncover potential clients' needs to sell solutions.
• Assist sales through calls and web-based presentations to maintain product positioning and strategies.
• Handle in-depth knowledge of products and technologies, competitors and market conditions.
• Work on own or as part of a team to achieve targets.

Core skills: Based on job listings we looked at, employers want Client Service Executive with these core skills. If you want to work in this field, focus on the following.